Shipping Information

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Lightning-Fast Delivery Service

Experience the fastest delivery across Southeast Asia with our proprietary logistics network

Standard Delivery

3-7 Business Days
  • Free shipping on orders over $50
  • Real-time tracking
  • Secure packaging
  • Delivery to doorstep
Starting from $3.99

Same-Day Delivery

Within 24 Hours
  • Available in major cities
  • Order before 2 PM
  • Premium packaging
  • Direct courier service
Starting from $15.99

Delivery Coverage & Timeframes

Southeast Asia Delivery

Country/Region Standard Express Same-Day*
Singapore Singapore 1-2 days Same day Available
Malaysia Malaysia 2-3 days 1-2 days Available
Thailand Thailand 3-5 days 1-3 days Bangkok only
Indonesia Indonesia 3-7 days 2-4 days Jakarta only
Philippines Philippines 4-7 days 2-5 days Manila only
Vietnam Vietnam 3-6 days 2-4 days Ho Chi Minh only
* Same-day delivery available for orders placed before 2:00 PM local time

International Delivery

Region Standard Express Tracking
USA United States 7-12 days 3-5 days Full
Europe Europe 8-15 days 4-7 days Full
Australia Australia 6-10 days 3-6 days Full
Japan Japan 4-8 days 2-4 days Full
South Korea South Korea 4-7 days 2-4 days Full
Other Countries 10-21 days 5-10 days Limited
International shipping may be subject to customs delays

Shipping Cost Calculator

Calculate shipping costs for your order destination

Track Your Package

Monitor your shipment in real-time with our advanced tracking system

Order Confirmed

Your order has been confirmed and is being prepared

Jan 15, 2025 - 10:30 AM
Package Shipped

Your package has been shipped from our warehouse

Jan 15, 2025 - 6:45 PM
In Transit

Your package is on its way to the destination

Jan 16, 2025 - 8:20 AM
Out for Delivery

Package is out for delivery and will arrive soon

Expected: Jan 17, 2025
Delivered

Package successfully delivered

Estimated: Jan 17, 2025

Shipping Policies

  • Processing Time: Orders are processed within 1-2 business days
  • Cut-off Times: Orders placed before 2:00 PM are shipped the same day
  • Weekend Processing: Orders placed on weekends are processed on Monday
  • Holiday Delays: Shipping may be delayed during public holidays
  • Address Changes: Contact us within 2 hours of placing your order
  • Delivery Attempts: 3 delivery attempts before return to sender
  • Packaging: All items are securely packaged to prevent damage
  • Insurance: All shipments are insured against loss or damage

Delivery Guidelines

  • Signature Required: Express and international shipments require signature
  • ID Verification: Photo ID may be required for high-value items
  • Safe Places: We can leave packages in designated safe places
  • Neighbor Delivery: Packages can be delivered to trusted neighbors
  • Collection Points: Pick up from local collection points available
  • Delivery Instructions: Provide specific delivery instructions in checkout
  • Restricted Items: Some items cannot be shipped to certain locations
  • Customs Duties: International shipments may incur customs duties

Need Shipping Assistance?

Our shipping experts are here to help with any questions or special requirements

Call Us

+65 1234-5678 (Singapore)
Available 24/7

Email Support

[email protected]
Response within 2 hours

Live Chat

Available on our website
Instant support 24/7