Frequently Asked Questions

Oceania Mall Shopping Exchange is Southeast Asia's leading e-commerce platform launched in 1995, specifically designed for cross-border shopping. We provide a convenient, secure, and fast online shopping experience with robust payment and fulfillment support across six key markets.

We currently serve Singapore, Malaysia, Indonesia, Thailand, Vietnam, and the Philippines. We're expanding to new markets regularly to bring you the best cross-border shopping experience.

We offer a wide range of products including Electronics, Fashion & Clothing, Home & Kitchen, Beauty & Personal Care, Sports & Outdoors, Toys & Games, and Baby Products. All products are sourced from certified suppliers and factories.

We offer lightning-fast delivery: 1-7 days across Southeast Asia's six key cities, and 3-day shipping from our U.S. and European warehouses. Our proprietary logistics network ensures every order arrives on time.

Shipping costs vary by location and product weight. We offer free shipping on orders above certain thresholds. Members enjoy exclusive shipping discounts and priority delivery options.

Yes! You'll receive a tracking number once your order ships. You can track your package in real-time through our platform or mobile app, with updates at every stage of delivery.

We support 35 currencies and various payment methods including credit/debit cards, digital wallets, bank transfers, and COD (Cash on Delivery) in selected areas. All transactions are secured with zero exchange rate loss for cross-border payments.

Yes! With 85,000+ certified factories in our network, we eliminate intermediate links, reducing prices by up to 40% while maintaining quality traceability and authenticity guarantees.

Absolutely! Members enjoy exclusive offers, daily deals up to 50% off selected items, early access to sales, and special pricing on premium products.

We offer a 7-day return policy for most items. Products must be in original condition with all tags and packaging. Some categories may have different return periods - check individual product pages for specific terms.

Our customer support team is available 24/7. Reach us via email at [email protected], through our mobile app's live chat, or contact our regional support teams for localized assistance.

Yes! We guarantee 100% authenticity on all products. Our quality control team works directly with certified manufacturers and brands to ensure every item meets our high standards.