Privacy Policy

Data Collection & Usage

Last Updated: January 15, 2025

At Oceania Mall Shopping Exchange, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our platform across Singapore, Malaysia, Indonesia, Thailand, Vietnam, and the Philippines.

Information We Collect:

• Personal Information: Name, email address, phone number, shipping address, billing information
• Account Information: Username, password, profile preferences, order history
• Payment Information: Credit card details, digital wallet information, bank account details (processed securely through our payment partners)
• Device Information: IP address, browser type, device type, operating system, mobile device identifier
• Usage Data: Pages visited, products viewed, search queries, time spent on platform, click patterns
• Location Data: Approximate location for delivery purposes and regional product recommendations

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: Process orders, facilitate payments, arrange deliveries, and provide customer support
• Account Management: Create and maintain your account, authenticate your identity, and manage your preferences
• Personalization: Recommend products, customize your shopping experience, and display relevant content
• Communication: Send order confirmations, shipping updates, promotional offers, and important platform notifications
• Security: Detect and prevent fraud, unauthorized access, and other malicious activities
• Analytics: Analyze user behavior to improve our services, develop new features, and optimize platform performance
• Legal Compliance: Comply with applicable laws, regulations, and legitimate government requests

Information Sharing

We may share your information with:

• Service Providers: Third-party companies that help us operate our platform (payment processors, shipping companies, cloud storage providers)
• Sellers & Merchants: Basic information necessary for order fulfillment (name, shipping address, order details)
• Legal Requirements: When required by law or to protect our rights and the safety of our users
• Business Transfers: In the event of merger, acquisition, or sale of company assets (with proper notice to users)
• Consent-Based Sharing: Any other sharing with your explicit consent

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit and at rest using advanced encryption protocols
• Access Controls: Strict access controls ensure only authorized personnel can access personal information
• Secure Infrastructure: Our systems are hosted on secure, compliant cloud infrastructure with regular security audits
• Payment Security: We use PCI DSS compliant payment processors and never store complete payment card information
• Regular Monitoring: Continuous monitoring for security threats and vulnerabilities with immediate response protocols

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications or opt-out of certain data processing activities
• Complaint: File a complaint with relevant data protection authorities

To exercise these rights, contact us at [email protected]

Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal requirements and regulatory obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure platform security

Typically, we retain account information for 7 years after account closure, and transaction records for 10 years as required by financial regulations.

Cookies & Tracking

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality like shopping cart, user authentication, and security
• Performance Cookies: Analyze platform performance and user interactions to improve our services
• Functional Cookies: Remember your preferences and provide personalized features
• Marketing Cookies: Display relevant advertisements and measure campaign effectiveness

You can manage cookie preferences through your browser settings or our cookie preference center.

International Data Transfers

As a cross-border e-commerce platform, we may transfer your information to countries outside your residence, including:

• Our servers located in secure data centers across Southeast Asia, US, and Europe
• Service providers operating in different jurisdictions
• Partner merchants and sellers in various countries

All international transfers are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through:

• Email notification to your registered email address
• Prominent notice on our platform
• Push notification through our mobile app

Your continued use of our services after policy updates constitutes acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Regional Data Protection Officers:

• Singapore & Malaysia: [email protected]
• Indonesia: [email protected]
• Thailand & Vietnam: [email protected]
• Philippines: [email protected]