Oceania Mall Shopping Mall Refund Policy

Return Policy Overview

Effective Date: January 15, 2025

At Oceania Mall Shopping Exchange, we want you to be completely satisfied with your purchase. Our customer-friendly return policy ensures you can shop with confidence knowing that we stand behind every product we sell.

7-Day Returns

Return most items within 7 days of delivery

Full Refunds

Get 100% refund for eligible returns

Free Return Shipping

Free return shipping for defective items

Quick Processing

Refunds processed within 5-10 business days

Return Eligibility Criteria

✅ Items You CAN Return:

Items in original, unused condition
Products with all original packaging and tags
Electronics with original accessories and manuals
Clothing and accessories (unused, tags attached)
Books, games, and media in original condition
Home and kitchen items (unused)
Beauty products (unopened and sealed)

❌ Items You CANNOT Return:

Personalized or customized products
Perishable goods and food items
Intimate apparel and swimwear
Digital downloads and software
Gift cards and vouchers
Products damaged by misuse
Items returned after 7-day window

How to Return Your Order

1

Request Return

Contact our customer service or visit your account dashboard to initiate a return request within 7 days of delivery.

📞 Call: +65 1234-5678
📧 Email: [email protected]

2

Get Return Label

We'll provide you with a prepaid return shipping label and detailed instructions for packaging your item.

📧 Return label sent via email
📋 Packaging instructions included

3

Ship Your Return

Package the item securely with all original materials and attach the return label to ship back to us.

📦 Use original packaging when possible
🏷️ Attach return label clearly

4

Get Your Refund

Once we receive and inspect your return, we'll process your refund to the original payment method within 5-10 business days.

💳 Refund to original payment method
📧 Confirmation email sent

Refund Processing Information

Refund Timeframes

Credit Cards: 5-10 business days
Debit Cards: 3-7 business days
Digital Wallets: 1-3 business days
Bank Transfers: 3-5 business days
Store Credit: Immediate

Refund Amounts

Product Cost: 100% refunded for eligible returns
Original Shipping: Refunded if item is defective/incorrect
Return Shipping: Free for defective items, customer pays for other returns
Restocking Fee: May apply to certain electronics (15%)
Processing Fee: No processing fees for refunds

Exchanges & Replacements

Exchange Options

Size/Color Exchange: Available for clothing and accessories
Same Product Replacement: For defective or damaged items
Upgrade Exchange: Pay the difference for higher-value items
Store Credit: Exchange for store credit to use later

Replacement Process

Request replacement through customer service
We'll ship the replacement item first (for defects)
Return original item using provided label
No additional charges for defective item replacements

International Returns

Regional Processing Centers

Singapore: Main processing center
Malaysia: Kuala Lumpur facility
Thailand: Bangkok warehouse
Indonesia: Jakarta center
Philippines: Manila facility
Vietnam: Ho Chi Minh center

Return Timeframes

Southeast Asia: 7-day return window
International: 14-day return window
Processing: 3-5 days after receipt
Shipping: 5-10 days to process center

Additional Considerations

Customs duties may apply
Local return labels when available
Regional customer service support
Currency conversion at current rates

Frequently Asked Questions

What if I received a damaged or defective item?

We apologize for any inconvenience. Contact us immediately with photos of the damage, and we'll arrange for free return shipping and a full refund or replacement. You may also be eligible for expedited replacement shipping at no extra cost.

Can I return items without original packaging?

While we prefer returns in original packaging, we understand this isn't always possible. Items without original packaging may still be eligible for return, but may be subject to a restocking fee. Contact customer service to discuss your specific situation.

What happens if I miss the 7-day return window?

While our standard policy is 7 days, we understand that circumstances can arise. Contact our customer service team to discuss your situation - we may be able to make exceptions on a case-by-case basis, especially for defective items.

Do you offer price adjustments if an item goes on sale after I buy it?

Yes! If an item you purchased goes on sale within 7 days of your purchase date, we'll refund the difference. Simply contact customer service with your order number and we'll process the price adjustment.

Contact Our Returns Team

Need Help With Your Return?

Our returns specialists are here to make the process as smooth as possible

Call Us

+65 1234-5678
Mon-Sun 9AM-9PM

Email Support

[email protected]
24-hour response

Live Chat

Available on website
Instant assistance

My Account

Self-service returns
Track return status

Refund Policy

Hassle-Free Returns & Refunds